Rockfish Wellies despatch times and postage costs

Same Day Despatch

We aim to despatch all orders received by 3:00pm the same day (excludes weekends and bank holidays, subject to stock).

Every effort is made to ensure your products are dispatched in the time specified. However in circumstances beyond our control your order may be delayed. If this happens you will be notified as soon as possible and you will have the option to cancel your order with a full refund.

UK Delivery

Delivery Area Cost
UK Next Working Day Delivery

£4.95

(FREE on orders over £75)

European Delivery

Delivery Area Cost Delivery Time
Zone 1
Belgium
France (Inc Monaco)
Germany
Luxembourg
Netherlands
Rep Ireland
£9.95 2 Days
Zone 2
Austria
Denmark
Liechtenstein
£11.99 3 Days
Zone 3
Czech Republic
Italy
Slovakia
Spain
£14.99 3-4 Days
Zone 4
Estonia
Finland
Hungary
Poland
Portugal
Slovenia
Sweden
£19.99 4-5 Days
Zone 5
Bulgaria
Greece (inc islands)
Cyprus
Latvia
Lithuania
Romania
£28.99 4-6 Days

Worldwide Delivery

Delivery Area Cost Delivery Time
Zone 6
Guernsey
Jersey
Norway
Switzerland
£28.99 (ex VAT) 4-7 Days
Zone 7
Canada
Falkland Islands
USA
£35 (ex VAT) 2-5 Days
Zone 8
Australia
Hong Kong
Japan
South Korea
£45 (ex VAT) 3-4 Days

Returns Information

Returning Unwanted Goods

You can return un-opened/un-used goods within 30 days of receipt.
You must pay for the postage to return the goods to us or we can arrange collection which will be chargeable.
Once the goods have been received by us and inspected we will issue a refund for the cost of the goods returned subject to them being in a resalable condition (i.e. with the sales tags attached, packaging intact and goods unused).

We will not accept any returns with damaged packaging and tags missing, returns must be packaged accordingly.
We reserve the right to charge a reasonable re-stocking fee or refuse acceptance for any goods returned un-wanted if they do not meet this criteria.

How to Return an Item - please read carefully

  • Include a copy of your original order receipt
  • Specify if you would like a refund or exchange for a different size/colour
  • Ensure the goods are well packaged
  • Do not write on, or mark any product packaging
  • Insure the item/s during transit in case they are lost

How to return your item/s

We recommend returning the item using Royal Mail Special Delivery or Signed For for items under £50 when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s or an alternative tracked mail service. Insurance is at your discretion. All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent.

Please return the goods to:

Rockfish C/O Rough Gear Returns
22 Plympton Park
Bell Close
Plymouth
PL7 4FD

What happens next

If the goods are still in a resalable condition (i.e. with the sales tags attached, unused) we will refund the cost of the goods to your original payment method or if you have requested send a replacement size/colour. You will receive email confirmation of this.

Notes

Please note that under the Consumer Rights Act 2015 you do have a 'duty of care' towards the goods. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging, accessories. Do not write directly on the packaging with pen/ink. Any free or bundled gifts received with the product must also be returned.

Returning Faulty or Defective goods

If your goods appear to be faulty please contact us first before returning them as we may need additional information in order to get the fault fixed quickly.

Email hello@rockfishwellies.com quoting your order number in the subject and explain the fault. If possible include photos of the fault. We will then respond with details of how and where to return your goods.

PLEASE NOTE: Do not return faulty goods without a valid RMA as it will take longer to process them.

Contact us

(NB. This is for correspondence only, not for returning goods)

Zennar Ltd / TA Rockfish Wellies
Unit 3-5, Holwood Farm
Blunts
Cornwall
PL12 5DW
Email hello@rockfishwellies.com quoting your order number in the subject and / or your query.

Tel 01752 851454